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Springfield Careers - Sales Manager / Business Manager
Sales Manager / Business Manager - OTE £45,000 - Company Car - Pension Scheme
The purpose of this role is to lead and manage a controlled sales process, with second facing activity at its heart. To support Sales Executives to sell a combination of new and/or used vehicles, with a small range of add-on products, finance and GAP insurance and ensuring the highest level of customer satisfaction at all times.
We are looking for a driven and motivated, yet disciplined, individual who is able to communicate well and create a rapport with our customers. Your passion, energy and commitment must be second to none. You must have the ability to deliver consistently against performance targets. You must be able to demonstrate your ability to galvanise a team to achieve targets. You will also possess a clean driving license.
We are looking for individuals who possess the following competencies:
• Achieving Personal Work Goals and Objectives
• Persuading and Influencing
• Presenting and Communicating Information
• Coping with Pressure and Set-backs
• A full, valid UK driving license
Role and Responsibilities
The key responsibilities of this role are as follows:
Customer Satisfaction (CSI): To build trust, communicate well and exceed customer satisfaction
expectations and, where there is a manufacturer score to exceed their national average. To provide a
service-based experience to customers and make them feel the value of placing their custom with the
To maximise the opportunity for the Sales Executives to do business by ensuring they prospect,
follow-up and handle phone in, walk in and Internet enquiries. Second-face, and ensure the team adheres to the
Active Sales Process at all times.
Maximising Profit: Through achieving the monthly targets, set by your Manager, for unit sales, profit
per unit, finance penetration and add-on products in a professional and honest manner.
To ensure all the Sales Executives accurately collect all customer and vehicle data in order to maximise the quality of the customer
database. Manage the Sales Executives’ Diaries in line with company policy and ensure adherence to
the Company’s FCA obligations at all times.
Contact 0191 417 9999
Springfield Careers - Bodyshop
MET Technician (Strip and Fit) required to undertake all aspects of pre and post repairs. Contact Marc on 0191 4172677 for more details
Panel Beater required to undertake all aspects of body repair including Jig work. Contact Marc on 0191 4172677 for more details
Spray Painter required to undertake all aspects of preparation and painting, from smart repairs to full re-sprays. Contact Marc on 0191 4172677 for more details